We hope the following information answers any queries you may have. Should you still have any queries having read through this, please use our Contact Form to get in touch with us directly and we'll do our best to help you as quickly as possible.
Are you still open for business in light of the Coronavirus epidemic?
Online, we are open as usual and taking orders 24/7 but our Harrogate store is closed until further notice.
Orders placed online will now be sent out on Mondays, Wednesdays & Fridays (excluding Bank Holidays) until further notice. The 2pm daily order deadline remains in place as usual for the inclusion of your order in the next scheduled dispatch, e.g. an order placed at 1pm Monday will be sent on Monday whereas an order placed at 3pm on Monday will be sent out on Wednesday and so forth.
We apologise for any delay in the receipt of your order but trust you will understand the reasons for this in these very challenging circumstances.
During this period please help us to help you by ordering goods required for particular dates, e.g. birthdays, anniversary's, etc. well in advance to allow for any delays in dispatch and delivery.
What are your delivery charges?
We offer free standard UK delivery on orders in excess of £60.00.
From time to time we may offer free delivery on orders of lesser amounts. The delivery charges will be indicated on the product page and during the checkout.
All other premium delivery and large/heavy item delivery charges are detailed on our delivery & returns page.
I have an eCredit on my account or a store issued credit note. How long is it valid for?
Store issued credit notes and eCredits applied to your account are valid for 6 months from the date of issue.
Where eCredits are applied to your account in place of store issued credit notes, the date of commencement of the eCredit is that of the originally issued store credit note. The eCredit replaces the store issued credit note which is then of no further value. Your eCredit can be redeemed either online or in store.
Unused eCredit values will be deleted upon the expiry of this period without further notice.
What if I can't find my size or colour?
Use our Contact Form to let us know what you're looking for and we'll do our best to source it for you. This may take us a day or two but we will get back to you and let you know.
How often do you get new stock?
We source our stock on a seasonal basis but we place regular re-orders as required according to demand, so we have regular deliveries throughout the year.
I loved my pyjamas and want to buy them as present for someone. Can I have an order sent to a third party as a gift?
Absolutely! We are delighted to offer a third party direct delivery service and you can be sure that, if you request us to gift wrap the items, the recipient will receive them beautifully gift wrapped together with any message you provided as part of the checkout process.
Are your goods orginals or factory seconds?
We only sell original items purchased directly from the original manufacturers or their appointed agents.
Whilst we do not stock or sell 'seconds' there may be occasional items offered for sale that have incurred minor damage whilst in transit to us or whilst they have been held in stock, e.g damage to a presentation box rather than the item itself or items with minor marks. Where such items are offered for sale, the damage to the item will be clearly indicated on the product page and the price will be discounted accordingly. These items are sold on a 'clearance' basis and as such are not eligible for return, refund or exchange. This does not affect your statutory rights.
Can I view the collection in person?
You are very welcome to visit our store at 20 West Park, Harrogate, North Yorkshire, HG1 1BJ where you can view our current range of stock. Full details of the shop can be found on the Harrogate Store page
If there is something specific you are looking to view may we suggest you telephone us in advance on 01642 988277 and we will ensure it is available for you.
Can I order by telephone?
Certainly. Just call us on 01642 988277 and we will be pleased to take your order over the phone. We can take payment details over the phone or we can send you an online invoice for you to pay over the internet if you prefer.