FREQUENTLY ASKED QUESTIONS

We hope the following information answers any queries you may have. Should you still have any queries having read through this, please use our contact form to get in touch with us directly and we'll do our best to help you as quickly as possible.

What are your delivery charges?

We offer free delivery on orders in excess of £60.00.
All our other delivery charges are detailed on our delivery & returns page.

What is your returns policy?

See Delivery & Returns.

What if i cant find my size or colour?

Use our contact form to let us know what you're looking for and we'll do our best to source it for you. This may take us a day or two but we will get back to you and let you know.

How often do you get new stock?

We source our stock on a seasonal basis but we place regular re-orders as required according to demand, so we have regular deliveries throughout the year.

I loved my pyjamas and want to buy them as present for someone. Can I have an order sent to a third party as a gift?

Absolutely! We are delighted to offer a third party direct delivery service and you can be sure that, if you request us to gift wrap the items, the recipient will receive them beautifully gift wrapped together with any message you provided as part of the checkout process.

Are your goods orginals or factory seconds?

We only sell original items purchased directly from the original manufacturers or their UK agents.

Can I view the collection in person?

You are very welcome to visit our Leeds store and view our collection first hand. Our address is...

The Luxe Company
31 Victoria Gate
Harewood Street
Leeds
LS2 7AR

If there is something specific you are looking to view may we suggest you telephone us in advance on 01642 988277 and we will ensure it is available for you.

Can I order by telephone?

Certainly. Just call us on 01642 988277 and we will be pleased to take your order over the phone. We can take payment details over the phone or we can send you a PayPal invoice for you to pay over the internet if you prefer.

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