Delivery Information

DELIVERY CHARGES
 

We are pleased to offer FREE STANDARD UK DELIVERY(*) (and Gift Wrapping) on orders in excess of £60.00

 (* specific exceptions may apply to large or heavy items where a carriage surcharge may be necessary)

Standard UK Delivery £3.99 (Free on orders over £60.00)
Royal Mail 48/2nd Class (generally 2-3 working days for mainland UK) or our chosen courier.

Standard UK Signed/Tracked Delivery £4.99
Royal Mail 48/2nd Class Tracked (generally 2-3 working days for mainland UK) or our chosen courier.

Express UK Delivery £5.99
Royal Mail 24/1st Class (generally 1-2 working days for mainland UK) or our chosen courier.

Express UK Signed/Tracked Delivery £6.99
Royal Mail 24/1st Class Tracked (generally 1-2 working days for mainland UK) or our chosen courier.

Parcelforce48 £7.50 (Free on orders over £60.00)
Applies to Large or Heavy Items. This will be indicated on the product listing.

Parcelforce24 £8.50
Applies to Large or Heavy Items. This will be indicated on the product listing.

The Luxe Company reserves the right to amend or change the selected carrier at it's sole discretion. Any changes made to the selected carrier will be to alternate services offering the same or improved delivery times. Any additional charges arising from such changes will be covered by The Luxe Company.

DIRECT DELIVERIES FROM OUR SUPPLIERS

Larger items, e.g. furniture, will be delivered direct from our suppliers. Such delivery arrangements will be highlighted on the product listings. Delivery of outdoor furniture will be effected by a special one or two man delivery team, who will deliver your furniture to its required location and remove all wrappings.

Once your order has been placed, our Customer Services team will be in touch to arrange a convenient delivery date (which may be up to 14 days after purchase) and our delivery team will then call on the day of your delivery with an estimated arrival time.

Please note that the company reserves the right to place an extra charge for delivery if the weight of the total order is excessive. Customers will be contacted with details of any extra charges prior to dispatching goods for approval.

OVERSEAS DELIVERIES

EU countries £7.99 (3-10 working days).

Worldwide £9.99 (10-15 working days) for packages up to 1.5kg. Heavier packages will be charged at cost.

The Luxe Company is not responsible for any local import and customs duties payable for goods delivered overseas.

DISPATCH AND DELIVERY TIMES

  • Orders received(*) before 2.00pm Mon-Fri or 10.30am Sat will be dispatched the same day wherever possible but we cannot guarantee this. Goods will be dispatched the next working day (M-F) at the latest.
  • Orders received(*) after these times will be dispatched the following working day.
  • Orders received over Bank Holiday periods will be dispatched the following working day, e.g. an order placed on Good Friday through to Easter Monday will be dispatched the following Tuesday.
  • Express delivery is only available for goods in stock. 

(*) Order received time refers to the time the order is received and processed by The Luxe Company. This is not necessarily the same time as the order is placed/confirmed/submitted.

All dispatch and delivery times are dependent on items being in stock. We will make every effort to let you know if items will take longer.

The Luxe Company cannot and does not accept responsibility for delays in transit once goods have been dispatched.

PACKAGING

Orders including fragile accessories, e.g. candles, body care products, etc., will be dispatched in standard postage boxes within polythene mailing bags, unless gift wrapping is requested during the ordering process.

We believe in recycling outer packaging wherever possible as this has the triple benefit of reducing our costs, allowing us to maintain the best prices to our customers and helping to conserve the environment. Accordingly you may notice that protective packaging boxes may make reference to other products or companies.

GIFT WRAPPING

We are delighted to offer gift wrapping as an option on all orders.

The charge for gift wrapping on orders up to and including £60.00 (excl. delivery charges) is £3.99.

Where requested during ordering, orders in excess of £60.00 will be gift wrapped FREE OF CHARGE.

CANCELLATION

In accordance with EU regulations, you have the right to cancel an order within seven days of the purchase, or seven days after receipt of the goods (whichever is the longer). If you cancel an order, your payment will be returned upon receipt of goods. Please follow the procedures detailed on our returns page for returning goods.

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